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Privacy Policy

Last updated: 10th July 2026

1. Introduction

Fladov Innovations Nigeria Ltd (“Fladov,” “we,” “us,” or “our”) operates the Fladov business management platform and Bica, the AI business assistant available within the platform.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

  • create or use a Fladov account;

  • create or manage a business on Fladov;

  • communicate with Bica;

  • use Fladov’s business management tools;

  • create or interact with a public business profile;

  • submit or manage an order through Fladov;

  • communicate with our support team;

  • visit our website or use related Fladov services.

It also explains the choices and rights available to you regarding your personal information.

By using Fladov, you acknowledge that your personal information will be handled as described in this Privacy Policy.

2. Who We Are

Fladov is an AI-first business management platform for micro and small businesses.

Fladov helps businesses organise records, manage operations and understand what is happening in their business.

Bica is the AI business assistant inside Fladov. Bica helps users manage and understand their business by chatting with the platform.

The organisation responsible for the personal information described in this Privacy Policy is:

Fladov Innovations Nigeria Ltd

Website: fladov.com

Email: privacy@fladov.com

3. Scope of This Policy

This Privacy Policy applies to personal information processed through Fladov’s websites, applications, business management features, Bica conversations, public business profiles, order tools, support channels and related services.

This Policy does not govern independent websites, services or businesses that may be linked to or displayed through Fladov.

Businesses using Fladov may independently collect and use information about their own customers, staff, suppliers and contacts. Those businesses remain responsible for their own privacy obligations and business practices.

4. Information We Collect

The information we collect depends on how you use Fladov and which features you enable.

4.1 Account information

When you create or use an account, we may collect:

  • your name;

  • email address;

  • telephone number;

  • password or authentication information;

  • profile photograph;

  • account role and permissions;

  • account preferences;

  • verification information;

  • communication preferences.

Passwords are stored using appropriate security measures and are not intended to be available to Fladov personnel in plain text.

4.2 Business information

When you create or manage a business, we may collect:

  • business name;

  • business description;

  • business category;

  • business address and operating locations;

  • telephone numbers and email addresses;

  • business logo and media;

  • opening hours;

  • website and social media links;

  • products and services;

  • prices;

  • accepted payment methods;

  • business settings;

  • staff and team information;

  • other information submitted about the business.

Some of this information may be made public when it is added to a public business profile.

4.3 Business operational records

Depending on the features you use, Fladov may process records relating to:

  • products and services;

  • inventory and stock;

  • sales;

  • expenses;

  • purchases;

  • cashbook entries;

  • customers and contacts;

  • contact groups;

  • suppliers;

  • orders;

  • bookings;

  • payments manually recorded by a business;

  • unpaid balances;

  • receipts;

  • invoices;

  • quotations;

  • delivery notes;

  • staff members;

  • roles and permissions;

  • charts, reports and business analytics;

  • custom business instructions;

  • other business activity recorded through Fladov.

These records may contain personal information about you or other people.

4.4 Information about customers, staff and other third parties

Businesses may enter information about their customers, staff, suppliers or other contacts into Fladov.

This may include:

  • names;

  • telephone numbers;

  • email addresses;

  • delivery or contact addresses;

  • order and booking information;

  • transaction information;

  • amounts paid or owed;

  • customer notes;

  • staff roles and permissions;

  • communications and other business records.

The business entering this information is responsible for ensuring that it has an appropriate reason and authority to provide the information to Fladov.

Users should not enter personal information that is unnecessary for legitimate business purposes.

4.5 Bica conversations and instructions

When you communicate with Bica, we may process:

  • your messages and prompts;

  • Bica’s responses;

  • voice input and its transcription, where enabled;

  • files or media submitted during a conversation;

  • business records relevant to your request;

  • actions requested through Bica;

  • records created, changed or retrieved through Bica;

  • technical work plans and execution results;

  • error information;

  • feedback about Bica’s responses.

Bica conversations may contain confidential business information and personal information about customers, staff or other people.

You should avoid submitting information that is not reasonably necessary for the business task you want Bica to perform.

4.6 Uploaded files and media

Where supported, you may upload:

  • images;

  • videos;

  • audio recordings;

  • documents;

  • receipts;

  • payment confirmations;

  • product photographs;

  • logos;

  • handwritten records;

  • other business materials.

We may process the contents of uploaded materials to provide the requested service, extract relevant information, diagnose problems, prevent abuse or support Bica’s functions.

You are responsible for ensuring that you have the right to upload and process these materials.

4.7 Order information

When a customer submits an order through Fladov, or when a business manages an order, we may collect:

  • customer name;

  • telephone number;

  • email address;

  • delivery or fulfilment information;

  • products or services requested;

  • quantities;

  • prices;

  • order notes;

  • order status;

  • payment status manually recorded by the business;

  • order timestamps;

  • communications associated with the order.

At present, businesses may manually record or mark an order as paid. A manually entered payment status reflects information provided by the business and is not necessarily an independent confirmation by Fladov that funds were received.

4.8 Subscription and billing information

When a business pays for a Fladov subscription, we may process:

  • subscriber name and contact information;

  • selected subscription plan;

  • amount and currency;

  • transaction reference;

  • payment status;

  • invoice and billing information;

  • subscription start, renewal or expiry dates;

  • limited information received from our payment provider.

Payment credentials such as complete card details may be collected and processed directly by an approved third-party payment provider rather than stored by Fladov.

4.9 Communications and support information

When you contact us, we may collect:

  • your contact details;

  • the content of your message;

  • screenshots or files you provide;

  • information about the affected business or account;

  • support history;

  • troubleshooting information;

  • feedback, complaints or requests.

4.10 Technical and usage information

When you access Fladov, we may automatically collect:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • pages or features accessed;

  • login and session activity;

  • timestamps;

  • approximate location derived from technical information;

  • error reports;

  • security events;

  • referral information;

  • interaction and performance data;

  • cookie and similar technology information.

We use this information to operate, secure, understand and improve the platform.

5. How We Collect Information

We collect information:

  • directly from you;

  • when a business owner or authorised user enters it into Fladov;

  • when a customer interacts with a business through Fladov;

  • when you communicate with Bica;

  • when you upload files or media;

  • when you contact support;

  • automatically through your use of the platform;

  • from payment, hosting, authentication and other service providers;

  • from publicly available sources where lawful and relevant;

  • from other users who are authorised to add you to a business or business record.

6. How We Use Personal Information

We may use personal information to:

  • create and manage accounts;

  • authenticate users;

  • create and manage businesses;

  • provide Fladov’s business management features;

  • operate Bica;

  • understand and respond to Bica requests;

  • create, retrieve, update and analyse business records;

  • generate documents, summaries, charts and reports;

  • manage products, contacts, inventory, orders, bookings and other records;

  • display public business profiles;

  • manage subscriptions and billing;

  • provide support;

  • diagnose and correct technical problems;

  • investigate incorrect or failed Bica actions;

  • review and improve Bica’s quality, safety and reliability;

  • monitor platform performance;

  • prevent fraud, abuse and unauthorised access;

  • protect users, businesses and Fladov;

  • enforce our Terms and Conditions;

  • communicate important service information;

  • send marketing communications where permitted;

  • comply with legal and regulatory obligations;

  • establish, exercise or defend legal claims;

  • improve and develop Fladov’s products and services.

We will not use personal information for purposes that are materially incompatible with the purposes described in this Policy unless permitted by law or appropriately disclosed.

7. Human Review of Bica Conversations

Bica is an AI system and may sometimes misunderstand a request, produce an incorrect response or fail to complete an intended action.

Authorised Fladov personnel may review a limited number of Bica conversations and related business records where reasonably necessary to:

  • respond to a support request;

  • investigate a reported problem;

  • diagnose a failed or incorrect Bica action;

  • identify and fix software defects;

  • evaluate Bica’s output quality;

  • test Bica’s safety and reliability;

  • investigate fraud, abuse or security incidents;

  • improve Fladov and Bica.

At Fladov’s current stage, this access is tightly restricted to authorised company leadership responsible for developing, maintaining and supporting the platform.

Review is not intended for unrelated observation of users or businesses.

Where practical:

  • access will be limited to information relevant to the issue or review;

  • sensitive information will not be shared outside Fladov unnecessarily;

  • conversations used as reusable development or testing examples will be redacted, anonymised or de-identified where reasonably possible;

  • access and review tools will be designed to reduce the ability to alter customer records accidentally.

Fladov does not use real-user account impersonation as its routine method of reviewing Bica chats. Conversation review and business support information are instead provided through dedicated administrative systems designed for controlled access.

We may use Bica conversations to improve the operation, quality and reliability of Fladov. This does not mean that we claim unrestricted rights to publish conversations or disclose identifiable business information.

We do not sell Bica conversations.

8. AI and Automated Processing

Bica uses artificial intelligence and other automated systems to understand requests, retrieve relevant business information, generate responses and prepare business actions.

When you use Bica:

  • your request may be analysed automatically;

  • relevant business records may be retrieved;

  • Bica may generate a proposed response or action;

  • automated and deterministic systems may validate or execute that action;

  • Bica may ask for clarification where a request is ambiguous;

  • errors, incomplete records or unclear instructions may affect the result.

Bica may make mistakes. Users should review important records, documents, calculations, financial information and business decisions.

Bica is not a replacement for professional legal, tax, accounting or financial advice.

Where applicable law provides rights concerning decisions made solely through automated processing, you may contact us to request information, raise an objection or ask for appropriate human review.

9. Legal Grounds for Processing

Depending on the circumstances, we process personal information because:

  • it is necessary to provide the service or perform our agreement with you;

  • it is necessary to take steps you request before entering an agreement;

  • you have provided consent;

  • it is necessary to comply with a legal obligation;

  • it is necessary to protect the vital interests of a person;

  • it is necessary for a task carried out in the public interest where applicable;

  • it is necessary for Fladov’s legitimate interests or those of another party, provided those interests do not improperly override the rights and interests of the affected person.

Our legitimate interests may include:

  • operating and improving Fladov;

  • maintaining Bica’s quality and reliability;

  • investigating errors;

  • providing customer support;

  • protecting accounts and business records;

  • preventing fraud and abuse;

  • understanding product usage;

  • establishing and defending legal claims.

Where we rely on consent, you may withdraw that consent. Withdrawal does not make earlier processing unlawful and may affect our ability to provide certain optional features.

10. Public Business Profiles

Businesses may publish information through public or shareable Fladov business profiles.

Public information may include:

  • business name;

  • description;

  • category;

  • logo;

  • address and location;

  • contact details;

  • opening hours;

  • products and services;

  • prices;

  • photographs, videos and other media;

  • website and social media links;

  • accepted payment methods;

  • other information selected for public display.

Public business information may be visible to:

  • website visitors;

  • customers;

  • other Fladov users;

  • people with a direct profile link;

  • search engines;

  • social media or messaging platforms where the link is shared.

Businesses are responsible for ensuring that information published through their profiles is accurate, lawful and appropriate for public display.

Removing information from a public profile may not immediately remove copies previously indexed, cached or shared by third parties.

11. Information Sharing

We do not sell personal information as a business model.

We may share information in the following circumstances.

11.1 Service providers

We may use service providers to help us:

  • host the platform;

  • store information;

  • operate databases;

  • provide artificial intelligence services;

  • process email or communications;

  • process subscription payments;

  • monitor errors and performance;

  • provide analytics;

  • maintain security;

  • provide customer support;

  • perform other infrastructure or operational services.

These providers may process information only as necessary to provide their services, subject to appropriate agreements and safeguards.

11.2 Businesses and their authorised users

Information entered into a business workspace may be available to the business owner, administrators and authorised staff according to their roles and permissions.

Customers submitting information to a business through Fladov should understand that the receiving business will have access to that information.

11.3 Legal and safety requirements

We may disclose information where reasonably necessary to:

  • comply with applicable law;

  • respond to a lawful request, court order or regulatory authority;

  • investigate fraud or illegal activity;

  • enforce our agreements;

  • protect the rights, safety or property of users, businesses, Fladov or others;

  • prevent or respond to security incidents.

11.4 Business transactions

If Fladov is involved in a merger, acquisition, financing, restructuring, investment, sale of assets or similar transaction, information may be reviewed or transferred as part of that process, subject to appropriate confidentiality and data-protection measures.

11.5 With your direction or permission

We may share information where you instruct us to do so or provide appropriate permission.

12. Third-Party AI and Infrastructure Providers

Fladov may use third-party technology providers to support Bica and other platform functions.

Depending on the feature and technical configuration, information submitted to Bica may be transmitted to an AI, hosting or infrastructure provider for processing.

We take reasonable steps to:

  • select appropriate providers;

  • limit information sent to what is reasonably necessary;

  • configure provider data use appropriately where controls are available;

  • protect information through contractual and technical safeguards;

  • avoid unnecessary disclosure of identifiable business information.

Third-party providers may operate or store information outside Nigeria.

We do not control every independent practice of a third-party service. Where a third-party service is provided directly to you, its own terms and privacy policy may also apply.

13. International Transfers

Some of Fladov’s service providers may process or store information in countries outside Nigeria.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is supported by an appropriate legal basis and that suitable protections are applied as required by applicable law.

These protections may include:

  • contractual safeguards;

  • provider security and privacy commitments;

  • legally recognised transfer mechanisms;

  • transfers necessary to provide a requested service;

  • other protections permitted by Nigerian data-protection law.

The privacy and data-protection laws of another country may differ from those of Nigeria.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

  • how long an account remains active;

  • how long the information is needed to provide the service;

  • the nature of the business record;

  • legal, accounting or regulatory requirements;

  • fraud and security prevention;

  • dispute resolution;

  • enforcement of agreements;

  • backup and disaster-recovery processes.

After an account is closed or information is deleted, some information may remain temporarily in backups, logs or archival systems.

We may retain limited information for longer where required to comply with law, resolve disputes, prevent abuse, maintain security or establish legal claims.

Where possible, information no longer requiring identification may be anonymised or de-identified.

15. Account Closure and Deletion

You may request the closure of your account or deletion of eligible personal information by contacting us at privacy@fladov.com.

Before completing a request, we may need to:

  • verify your identity;

  • confirm your authority over the affected business;

  • protect other users or business owners;

  • preserve records required by law;

  • resolve outstanding disputes, subscriptions or security issues.

Deletion may not remove information that:

  • another business is legally permitted or required to retain;

  • has been lawfully made public;

  • has been independently submitted by another user;

  • must be preserved for legal or security reasons;

  • remains temporarily in protected backups.

16. Data Accuracy

Users are responsible for providing accurate account and business information.

Businesses are responsible for the accuracy of operational records, customer information, payment statuses and other information entered into Fladov.

You may update certain information through your account or business settings.

You may also contact us to request correction of inaccurate personal information.

Bica may assist with updating records, but users should confirm that important changes were completed correctly.

17. Security

We use reasonable technical and organisational safeguards designed to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration;

  • disclosure;

  • destruction;

  • fraud;

  • security threats.

These safeguards may include authentication controls, permission systems, encryption where appropriate, secure hosting, logging, monitoring, backups and restricted administrative access.

No website, internet transmission, storage system or AI service can guarantee absolute security.

Users are responsible for:

  • keeping login credentials confidential;

  • using secure devices;

  • notifying us of suspected unauthorised access;

  • assigning staff permissions carefully;

  • protecting information exported or downloaded from Fladov.

If you believe an account or business has been compromised, contact us promptly at [SECURITY OR SUPPORT EMAIL].

18. Data Breaches

If we become aware of a personal-data breach, we will investigate and take reasonable steps to contain and address it.

Where required by applicable law, we may notify:

  • affected individuals;

  • the Nigeria Data Protection Commission;

  • law-enforcement or other competent authorities;

  • relevant service providers or business customers.

Any notification may include information about the nature of the incident, the information affected, steps taken and measures users may take to protect themselves.

19. Your Privacy Rights

Subject to applicable law and relevant limitations, you may have the right to:

  • receive information about how your personal data is processed;

  • request access to your personal data;

  • request correction of inaccurate or incomplete data;

  • request deletion of eligible personal data;

  • object to certain processing;

  • request restriction of certain processing;

  • withdraw consent where processing is based on consent;

  • request data portability where applicable;

  • raise concerns about automated decision-making;

  • lodge a complaint with the Nigeria Data Protection Commission;

  • seek other remedies available under law.

Rights are not always absolute. For example, we may need to retain certain records to comply with law, protect another person’s rights, prevent fraud or defend legal claims.

To exercise a privacy right, contact privacy@fladov.com.

We may request information needed to verify your identity and authority before acting on the request.

20. Business Accounts and Authorised Users

A business account may have multiple authorised users.

The business owner or administrator is responsible for:

  • deciding who may access the business;

  • assigning appropriate roles and permissions;

  • removing access when it is no longer required;

  • ensuring staff use personal information appropriately;

  • responding to privacy requests concerning data controlled by the business.

Fladov may act on instructions from verified business owners or authorised administrators regarding the business workspace.

In some circumstances, the business using Fladov determines why and how its customer or staff information is processed, while Fladov processes that information to provide the platform.

21. Marketing Communications

We may send information about:

  • Fladov features;

  • product updates;

  • educational content;

  • offers;

  • events;

  • related services.

Where required, we will send marketing communications with your consent or another appropriate legal basis.

You may unsubscribe from non-essential marketing communications using the option provided in the message or by contacting us.

You may still receive necessary account, security, billing, subscription, support or service-related communications.

22. Cookies and Similar Technologies

Fladov may use cookies and similar technologies to:

  • keep users signed in;

  • maintain sessions;

  • protect accounts and prevent fraud;

  • remember preferences;

  • understand platform usage;

  • diagnose errors;

  • measure performance;

  • support analytics or marketing where enabled.

Essential cookies may be required for Fladov to function.

Where non-essential cookies are used, users may be given appropriate choices through cookie settings or browser controls.

Further information is provided in Fladov’s Cookie Policy.

23. Children

Fladov is intended primarily for businesses and people authorised to operate or assist those businesses.

Fladov is not designed primarily for children.

A person using Fladov must have the legal capacity and authority required to create an account or act for the relevant business.

Where a minor is authorised to assist with a business, the business owner or responsible adult remains responsible for supervising the account and ensuring lawful use of personal information.

Users must not use Fladov to collect or process children’s information unlawfully.

24. Third-Party Links and Services

Fladov may contain links to third-party websites, social media pages, payment providers or other services.

We are not responsible for the privacy practices, content or security of independent third parties.

You should review the relevant third party’s privacy policy before providing personal information to it.

25. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

  • changes to Fladov or Bica;

  • new features;

  • changes to service providers;

  • security or operational developments;

  • changes in law or regulatory guidance;

  • changes to our data-processing practices.

When we make material changes, we may notify users through the platform, email, website notice or another appropriate method.

The “Last updated” date at the top of this Policy indicates when it was most recently revised.

Your continued use of Fladov after an updated Policy becomes effective means the updated Policy will apply to subsequent processing, subject to applicable law.

Where a change requires consent, we will request it separately.

26. Complaints

If you have a question, concern or complaint about how Fladov handles personal information, contact us first at:

Email: [PRIVACY EMAIL]

We will review the concern and respond within a reasonable period.

You may also lodge a complaint with the Nigeria Data Protection Commission or seek another remedy available under applicable law.

27. Contact Us

For questions, requests or complaints concerning this Privacy Policy or personal information processed by Fladov, contact:

Fladov Innovations Nigeria Ltd

Website: fladov.com

Privacy email: privacy@gmail.com

Support email: support@fladov.com

Business address: 12, Itesiwaju Street, Yaba, Lagos State, Nigeria**

Telephone: 234 90 7540 2019